What is your shipping policy?
Standard (3-5) business days for orders placed by 2pm EST)
Two-day (for orders placed by 2pm EST)
Next-day (for orders placed by 2 pm EST)
- Orders are processed Monday-Friday (excluding holidays).
- Orders placed after the cutoff time are processed and shipped the next business day.
- Orders are not delivered on Sundays or holidays.
What is your Returns & Refunds Policy?
Quality, care, and service are at the core of the Vintage Culture brand. If you are not completely satisfied with your purchase, please contact firstname.lastname@example.org so we can remedy the situation.
Return and Exchange Policy
- We provide a full refund of the product purchase price up to 30 days after the original purchase date. Refunds are credited to the original method of payment. Merchandise MUST be in "as new" condition and still retain all the original tags. Depending on the product weight, there is either a $5.95 or $9.95 shipping charge for exchanges.
- We accept exchanges and requests for store credit up to 90 days after the original purchase date.
- We provide free return shipping labels on defective merchandise and incorrect orders. Please request a return shipping label at email@example.com
- For orders lost or stolen in transit, please contact firstname.lastname@example.org
Please allow 2-5 business days for processing on all returns and in-stock exchanges. In the event a requested item is unavailable, we will notify you.
Refunds typically appear on your statement 7-10 business days after the refund is initiated. Store credit is issued immediately after processing the return and will be emailed directly to you. The total price of your refund or store credit may vary from the listed price of each item based on any discounts or taxes applied to the original order. Please inform us if your credit card information has changed since your original order.
How can I contact customer service?
We're here to help. Please enter the details of you inquiry and a member of our staff will typically respond within 2 business days. Or try us toll-free at 1-866-897-1908, Monday thru Friday 9 am EST - 5 pm EST.
Honda Vintage Culture | PO Box 608 | Essex Fells, NJ | 07021 | USA
Where do you currently ship to?
Currently, we only ship within the United States, however, we are working hard to expand internationally and will begin shortly.