Returns, Refunds & Exchanges
If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.
To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange. Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued. Returns and exchanges are accepted 30 days after order date.
Defects must be reported before items are worn, washed or tags have been removed.
All clearance items are FINAL SALE. Items are not eligible for exchange or refund. Therefore if your order is strictly final sale items be sure to unclick the re:do option.
Re:do Free Unlimited Return for Store Credit or Exchanges is not applicable to clearance and sale items even if purchased with your items. Once you have checked out with re:do please note that it is NOT refundable!
If you need further assistance you can e-mail us at firstname.lastname@example.org of call us at +1 (201) 779-9151